Refund policy

Dr.aculaa Stores Return Policy:

Products which can lead to returns Customer not available

• Issue in Shipping address
• Customer not available
• Customer received wrong item/ defective item
• Customer wanted different product 

1. Return Eligibility:

• Returns accepted only for defective, damaged, or incorrect products.
• Submit requests within 7 days of delivery with photos/ videos
• Refunds: processed within 5-7 business days, after we receive and inspect the return. Shipping costs are non-refundable.

2. Non-Refundable Cases: 

• Wrong size ordered by the customer.
• Minor color variations or standard size tolerance of ±0.5 inches.  

3. Damaged or Lost in Transit:  

•  Damaged items must be noted in courier remarks upon delivery.
• Lost items confirmed by shipping status are eligible for refund.  

4. Reshipping:  

• Returns can be stored upto 14 days. 
• Customers can reship to a new address or own address during this period.  

5. Unclaimed Returns:  

• Orders unclaimed after 30 days are discarded.  

6. Process:

• Email us at dr.aculaa@yahoo.com with your order number and issue for any further query

Note: Customer pays shipping costs for size exchanges or non-defective returns